Case studies
The work, and what it changed.
Real problems, the people who had them and an honest account of the result. We publish the deployments that did not work, too, because that is where most of the lessons are.
CS-01Financial services · AI & MCPMember enquiries answered from the record, not from memory
An MCP layer over the member registry and a drafting agent that cites its sources, rolled out in shadow mode first.
- Average handling time on written enquiries
- −31%
- Average handling time on written enquiries
- Systems behind one MCP layer
- 4
- Systems behind one MCP layer
CS-02Healthcare · AI & MCPReferral triage for a regional health network
An intake agent that reads referrals and prepares them for clinical review. Clinicians still make every call.
- Referral to first clinical review
- 2 days → same day
- Referral to first clinical review
- Referrals reviewed by a clinician
- 100%
- Referrals reviewed by a clinician
CS-03Government · Custom software & cloudA council planning portal rebuilt on Azure
An accessible permit portal on Azure, integrated with property and payments, that stayed up through its first peak.
- Accessibility, independently tested
- WCAG 2.2 AA
- Accessibility, independently tested
- Build to go-live
- 7 mths
- Build to go-live
CS-04Mining · MobileAn offline maintenance app for a Pilbara mine site
An offline-first inspection app that lasts a full shift with no signal, replacing paper on a remote site.
- Full shift with no connection
- 12 hrs
- Full shift with no connection
- Inspection forms on paper
- Paper → 0
- Inspection forms on paper
CS-05Retail · AI & MCPWhat didn’t workThe pricing agent we switched off
Accurate in testing, ignored in practice. What we learned about trust before accuracy.
- Pilot length
- 8 wks
- Pilot length
- Buyer adoption by week eight
- Low
- Buyer adoption by week eight
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