The situation
An old portal that only worked on quiet days.
Residents and builders lodged planning applications through a portal built a decade ago on a platform that was no longer supported. It slowed to a crawl every December and failed accessibility testing on almost every page.
The council wanted a portal residents could use without ringing the front counter, and one the IT team could patch without a specialist contractor.
How we delivered
- 01
Discovery with residents and planners
Usability sessions at the customer service centre and with two local builders.
- 02
An Azure landing zone
Built to the Essential Eight with infrastructure as code, so the council's team can rebuild any environment.
- 03
Fortnightly releases
Every sprint ended with a demonstration to planners, not just the project board.
- 04
A rehearsed cut-over
Two full data migration rehearsals before the weekend go-live.
The first December in years where the phones were quiet.
