Managed support
We stay after the launch party.
Most software costs more to run than to build. Our managed support keeps your platforms patched, monitored and improving, with a named service lead in Melbourne and a delivery team that already knows the code.
What you get
A named service lead
One person in Melbourne who knows your systems and your people, and runs the monthly review.
Agreed response times
Business-hours service as standard, with 24/7 cover for platforms that cannot wait until morning.
Patching and security updates
Dependencies, runtimes and operating systems kept current, aligned to the Essential Eight.
An improvement budget
A set number of hours each month for small changes, so the backlog shrinks instead of growing.
How an engagement runs
Led by a delivery lead and architect in Melbourne, with engineering from IndiaNIC on the same backlog.
Step 1
Onboard
Access, runbooks, monitoring and a walk-through of known issues.
Step 2
Stabilise
Fix the noisy alerts and the recurring incidents first.
Step 3
Report
A monthly service report in plain English: incidents, changes, risks, spend.
Step 4
Improve
Quarterly planning against your roadmap.
Step 5
Exit cleanly
If you move on, you get everything you need to do so, documented.
Tools we reach for
We pick for your context, not our habits. These are the usual suspects.
- PagerDuty and Opsgenie
- Azure Monitor and CloudWatch
- Jira Service Management
- ServiceNow
- Grafana
- Dependabot and Renovate
Common questions
Can you support software you did not build?
Yes. We start with a paid assessment so we both know what we are taking on, then quote support against what we found.
Where does the support team sit?
The service lead and escalation engineers are in Melbourne. Follow-the-sun monitoring and routine fixes are handled with IndiaNIC, under the same access controls and logging.
Other services
Talk to us about managed support.
A 30-minute call with someone who would work on it. No obligation, no sales sequence afterwards.